How to Create a New Ticket
Please follow these procedures closely in case you'd need to submit a ticket so that our customer support team can provide you with prompt and proper responses:
- Provide a link to your site. If something doesn't work, please send us a link to the page that has the issue.
- Send related screenshots. Screenshots are helpful for us to precisely detect the problem.
- Admin Dashboard Login Info. We need to log in to your site in order to solve the problem quickly.
- FTP info. This is required when we need to update the code in case of an urgent issue.
- WordPress / Plugin Updates. Please make sure that you are using the latest WordPress version and plugin update.
Our Item Support Includes:
✔ Availability of the author to answer questions
✔ Answering technical questions about item’s features
✔ Assistance with reported bugs and issues
✔ Installation of services from our products
Our Support Doesn't Include:
✘ Customization services
✘ Server customization
✘ Support for third party plugins